Our Best Price Guarantee
We set highly competitive prices for all our products. If we find a competitor in Malaysia offering a better price for the same product, sold with the same service conditions, we will lower our price to match – including when a competitor is having a sale.
We don’t expect you to find a lower price at another competitor for the same product, sold with the same service conditions – but if you can, we’ll match the price when you buy, or refund the difference for up to 28 days after you’ve purchased from us when you make a price match claim.
Service conditions we take into account when we decide to price match include:
- Stock Availability – We carry a wide range of lines, and the competitor has to have the line actually in stock (rather than available only to order) for us to match the price.
- For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us, and on products that require delivery, we’ll take delivery charges into account when comparing prices.
Before you make your claim, please take a moment to read through the conditions elsewhere on this page, and remember that if you’ve already purchased the product from us, your claim needs to be made within 28 days.
- We match prices publicly available to customers in Malaysia, based on those displayed in a shop, on a competitor’s own website, or the first price quoted to us over the phone. The price has to apply to an identical individual product in terms of make, model, size or colour.
- We don’t match special prices only available to certain customers – such as negotiated prices or prices for groups like account holders or club members.
- We don’t match prices only available via 3rd party websites, or with voucher codes
Please call us at 012 305 1377 to make the request and have the following details to hand:
- Fridge details – brand and Model type – unit cost
- Fitting and installation charges
- Delivery charges
- Warranty charges