Wine FAQ / Our returns policy

Our returns policy 2018-02-14T09:22:02+00:00

Our Returns Policy

At WinesDirect we want our all our customers to be completely satisfied with their purchases and indeed our service – it’s what sets us apart.

We do recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds and returns. We reserve the right to reject any cancellation or refund deemed unfit or unreasonable.

  • Damaged Goods – in the unlikely event that a wine be damaged in delivery we will gladly offer an immediate replacement. Our drivers will note any breakages at the point of delivery. Please call us immediately to inform us of any such occurrence.
  • Faulty Goods – If a wine is found to be ‘corked’ or faulty we will be happy to offer a replacement or credit against your next order. Notification must be given to us within 3 working days of delivery. Please do try to keep the offending wine as we will collect it on replacement.
  • Incorrect Goods Delivered – On the rare occasions this happens we offer immediate replacement of the incorrect goods, on return of the bottle(s) in question.

Please do check that the delivered wine matches your order.